In United States Congress after the hearing about problem of railway transportation expenses, Emerson published his " principle of 12 letters efficiency".
Harrington Emerson proposed 12 principles of efficiency:
- Clearly defined ideals.
-
Common sense
- Competent counsel
- Discipline
- The fair deal
- Reliable, immediate and adequate records
- Despatching
- Standards and schedules
- Standardized conditions
- Standardized operations
- Written standard-practice instructions
- Efficiency-reward
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