Wednesday, August 31, 2011

Management Theories # 31 - Twelve principles of efficiency

In United States Congress after the hearing about problem of railway transportation expenses, Emerson published his " principle of 12 letters efficiency".

Harrington Emerson proposed 12 principles of efficiency:

  • Clearly defined ideals.

  • Common sense
  • Competent counsel
  • Discipline
  • The fair deal
  • Reliable, immediate and adequate records
  • Despatching
  • Standards and schedules
  • Standardized conditions
  • Standardized operations
  • Written standard-practice instructions
  • Efficiency-reward

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