The Eight Attributes of Management Excellence are:
- A Bias for Action
- Close to the Customer
- Autonomy and Entrepreneurship
- Productivity through People
- Hands-on, Value-driven
- Stick to the Knitting
- Simple Form, Lean Staff
- Simultaneous loose-tight Properties.
The last attribute (Simultaneous loose-tight Properties) is a summary of the other 7, according to Peters and Waterman.
"Simultaneous loose-tight properties is in essence the coexistence of firm central direction and maximum individual autonomy... Organizations that live by the loose-tight principle are on the one hand rigidly controlled, yet at the same time allow (indeed, insist on) autonomy, entrepreneurship, and innovation from the rank and file".